Vudu Inc. Customer Service Report: Great

Vudu Inc. makes the Vudu set-top box that streams up to 1080p movies to your TV. The box works amazingly well, but more on that later. I wanted to share with you my brief and satisfying encounter with their customer service. Recently Vudu has had a sale on their box going from $299 to $99 dollars so I bought one being a long time fan of the capabilities.

The Fedex delivery man got lazy and put on the tracking number that he could not find my house in the middle of the suburbs of a small town. I called Fedex and demanded the money for shipping back as I still did not get my package on the 6th day. The said they could only talk to the company who had the shipping account which was Vudu of course. I sent an email off to Vudu not expecting much of a response. I got this back the next day.


Thank you for contacting VUDU. I can certainly appreciate how you feel regarding this issue. I've had a couple of incidents with Fed Ex myself. Although we are not responsible for Fed Ex's actions, in a gesture of appreciation for joining the VUDU community, I will credit your account the cost of shipping ($9). Please send me a notification when you've activated your VUDU box and I'll add the credit on for you. Welcome to VUDU!

Best regards,
Jimmy Houn
VUDU Customer Care

This made my day. I finally got the box and have started reviewing it. I have no trouble at first but eventually I start to have some choppy playback. I have rented a couple of HDX movies by now and none of them are playing correctly. I sent another email to customer support and get another positive response.


Hi Jark,
I think the problem here is a software glitch, possibly a codec issue. We have not had any widespread issues with playback of HD or HDX content. Please reboot your box (unplug it) and then try the playback of those movies. I've credited your account for $19.96 for the cost of the HD and HDX rentals.

Best regards,
Jimmy Houn
VUDU Customer Care

Well the advice worked and I have not had any playback problems with the Vudu box. Now I get to rent even more movies with the 20 dollars back in credit. So I want to thank Vudu and Jimmy Houn for doing an excellent job and let anyone who sees this to expect good things from them. I will review the Vudu box after I have had some time to really experience it.